FAQs
FAQs
Frequently Asked Questions
Below are some of our most frequently asked questions (click each question to view our response). If your question is not answered below, please email us at rowancard@rowan.edu so we can help!New É«ÀÇÉçÇøCard FAQs
How much does it cost to get a É«ÀÇÉçÇøCard?
Where can I find my full É«ÀÇÉçÇøCard number?
If you flip over your É«ÀÇÉçÇøCard you may notice only the first 12 digits of your É«ÀÇÉçÇøCard are visible. In order to see the full É«ÀÇÉçÇøCard number (which is 16 digits) log into myrowancard.rowan.edu. Click on Student Staff Login and the É«ÀÇÉçÇøCard number will be under your picture on the website.
Note: If logging into the site on a mobile device you will need to access the Student Staff Login & your card number by selecting the menu button (3 lines) in the upper left hand corner of your screen.
Where do I get a replacement card on the CMSRU or Stratford campus?
If you are located on the CMSRU campus reach out to Lorsley Boogaard at boogaard@rowan.edu to setup an appointment to get a replacement card
If you are located on the SOM campus please go to the Public Safety office on the Stratford Campus to get a replacement card. You can call them at 856-566-6033
What are the expectations regarding my É«ÀÇÉçÇøCard photograph?
Since the É«ÀÇÉçÇøCard is your official identification while on campus, there are a couple of guidelines regarding the photo:
- Your hair must not cover your face in the photograph
- You may not pose with any objects in the photograph
- You may not make any "funny faces" in the photograph included but not limited to: sticking your tongue out, closing your eyes, or contorting your face in any way
- You may not wear sunglasses, hats, hoods, masks or any other articles of clothing that may obstruct your face in the photograph
- No one else may be in the photograph with you
- No Filters (ex. SnapChat/Instagram)
- No Selfies.
- No Senior Portraits
- The photo must be cropped above your head and at your shoulders
Who is eligible for a É«ÀÇÉçÇøCard?
How do I open my É«ÀÇÉçÇø Bucks account?
I just got a new É«ÀÇÉçÇøCard and now GrubHub is telling me there is an error with my meal plan
Can I have someone else pick up my É«ÀÇÉçÇøCard?
When will my Financial Aid transfer onto my É«ÀÇÉçÇøCard?
If you have transfered financial aid credit onto your É«ÀÇÉçÇøCard there are some thing to keep in mind.
1.)If you initiate the transfer of financial aid credit prior to the beginning of the semester, due to federal regulations, the financial aid credit cannot be added to your card until 7 days prior to the beginning of classes.
2.) If you initiate the transfer of financial aid credit during the semester it will take aproximately one hour before it loads onto your É«ÀÇÉçÇøCard.
What is the $40 in Free printing used for on my É«ÀÇÉçÇøCard?
Every academic year all É«ÀÇÉçÇø students receive $40 in Free printing loaded onto their É«ÀÇÉçÇøCards. This is used for any printer on campus that is equipped with a É«ÀÇÉçÇøCard reader on them. You can send a print job to the printer, when you arrive to the printer you can swipe your É«ÀÇÉçÇøCard and the prints will come out & the funds will be deducted from your Free Printing balance. If you run out of the Free Printing you must load É«ÀÇÉçÇø Bucks onto your card to continue to print. Free printing refreshed in August of every year.
PLEASE NOTE: Free Printing cannot be used on copiers on campus. If you attempt to make a copy the copier will charge your É«ÀÇÉçÇø Bucks. If you do not have É«ÀÇÉçÇø Bucks the copy will be denied.
General FAQs
How do I apply additional funds to my É«ÀÇÉçÇøCard?
Students cannot add Dining Dollars to their accounts, however, students, faculty, and staff can add money to their É«ÀÇÉçÇø Bucks account.Just a remider, cant spend any É«ÀÇÉçÇøBucks or Dining Dollars until you get your É«ÀÇÉçÇø ID made at the É«ÀÇÉçÇøCard office (Savitz Hall 245).
The quickest way to add funds is online through using financial aid credit or a credit card. Once you have logged in, select Bursar Services then select "Buy É«ÀÇÉçÇø Bucks" and follow the instructions. Please remember you need to have obtained your É«ÀÇÉçÇøCard prior to adding funds.
Family and relatives can make a guest deposit to your É«ÀÇÉçÇøCard. First, be sure to set up any family or relatives with a guest account. They can then log into the and select guest deposit to add funds to your É«ÀÇÉçÇøCard.
Can I let someone borrow my É«ÀÇÉçÇøCard?
Rights and privileges associated with your É«ÀÇÉçÇøCard are non-transferable. You should not lend your É«ÀÇÉçÇøCard to friends or give them any passwords associated with your É«ÀÇÉçÇøCard accounts. You will be held accountable for all financial and business transactions conducted with your É«ÀÇÉçÇøCard.
You should always carry your É«ÀÇÉçÇøCard with you as proof of who you are and your affiliation with the university.
What if I find someone else's card?
I lost my É«ÀÇÉçÇøCard! What do I do now?
If you lost your É«ÀÇÉçÇøCard you should immediate mark it as lost. There are 2 ways to do this.
!.) Call 856-256-GONE, or email us @ rowancard@rowan.edu 24/7 and let us know your name, banner# and when you lost your card. Our staff will then deactivate your card for you.
2.) Log into the É«ÀÇÉçÇøCard portal myrowancard.rowan.edu, click on the Student & Staff Login button, sign in with your É«ÀÇÉçÇø credentials and then select Account Management from the menu on the left, and then Lost/Stoeln Card from the drop down options. You will then see a screen where you can click Deactivate. Once you click on that your card will immediate be deactivated.
If you find your card after marking it as lost please contact the É«ÀÇÉçÇøCard office at 856-256-GONE or email us at rowancard@rowan.edu to reactivate the card. **Please note**: the É«ÀÇÉçÇøCard office can only reactivate your most recent É«ÀÇÉçÇøCard. If you have been issue a replacmeent card and the "old card" is found we cannot reactivate the old card.
In order to get a replacement card, you need to submit a new photo via the É«ÀÇÉçÇøCard Portal or make an appointment to get a new photo taken. If you submit a photo online, instructions will be emailed to you regarding next steps to aquire your replacement É«ÀÇÉçÇøCard. Please Note: All replacement É«ÀÇÉçÇøCards cost $25.
How do I close my account?
A vending machine took my swipe and either didn't give me a product, gave me the wrong product, or the product was expired.
My É«ÀÇÉçÇøCard stopped working. What could have caused this, and what do I do now?
When we make your É«ÀÇÉçÇøCard, our staff tests that both the magstripe and chip embedded in the card are working properly. After that, it is up to you to make sure you take care of your card. The card is designed to take normal wear and tear during your time here at É«ÀÇÉçÇø.
There are a few things to keep in mind in order to protect your card:
- DO NOT store it on the back of your phone
- DO NOT punch a hole in it
- DO NOT leave it in your clothes and wash and dry your ID
How much does a replacement É«ÀÇÉçÇøCard Cost?
Meal Plan FAQs
If I'm on a meal plan can I still use the É«ÀÇÉçÇøCard?
Absolutely! You can draw upon four accounts when using the É«ÀÇÉçÇøCard: the Meal Plan, Dining Dollars account, É«ÀÇÉçÇø Bucks account, and the on/off campus meals (block plan holders only).
Please be aware that Dining Dollars can only be used for food purchases on-campus and at select É«ÀÇÉçÇø Boulevard food locations. É«ÀÇÉçÇø Bucks can be used for food as well as any other purchase wherever the É«ÀÇÉçÇøCard is accepted. On/off campus meal transactions can be used at selected É«ÀÇÉçÇø Boulevard merchants.
What are the meal period times each day?
How does a block meal plan work?
30 block plan: you will receive 25 regular meal swipes that can be used at any on campus dining that offers a meal equivalency. The remaining 5 meal swipes are called "on/off campus meals" where you can swipe your É«ÀÇÉçÇøCard at any on campus location in GrubHub and at Ry’s Bagels.
60 block plan: you will receive 50 regular meal swipes that can be used at any on campus dining that offers a meal equivalency. The remaining 10 meal swipes are called "on/off campus meals" where you can swipe your É«ÀÇÉçÇøCard at any on campus location in GrubHub and at Ry’s Bagels.
What is the difference between the Meal Exchange & Regular Menu on GrubHub?
How does the All Access Meal Plan Work
When you purchase the All Access meal plan you will see 2 meal plans load onto your É«ÀÇÉçÇøCard. All Access MP and All Access Retail.
All Access MP allows you to go in and out of Glassworks Eatery as many time as you want in any meal period. But you will need to wait until the next meal period to use any Grubhub/retail location on campus.
If you chose not to go to Glasswork Eatery during a meal period, you can use 1 All Access Retail meal swipe during the meal period instead. You will then be locked out of using another meal swipe until the next period.